How can I get my Asustor NAS to work with Air VPN? These are your settings: http://download.asus...AS_to_a_VPN.pdf. However, what you will need to do when it comes to this very common problem with you Asustor Nas is first obtain your username and password. Some state they have no idea what their username or password is and this is going to result in a call to customer service. Air VPN can also offer you some insight on this issue, walking you through it, especially if you get a very knowledgeable rep. This is one of those situations where you are going to have to email or call someone to get the help that you need, but it is very possible to get the functionality that you are looking for. Yes, I know, that is not what you wanted to hear, but that is a road that you can take in order to achieve the best result.